Our Social Responsibility Program aims to create improvements in the social, educational and environmental preservation aspects, while providing broad benefits particularly to the community around the Company's business units. The Company's CSR activities are expected to provide a positive value for enhancing the quality of life of the community and being agents of social change through participation in improving education and spiritual life, as well as being a pioneer of environmental stewardship.
To achieve a harmonious relationship between the Company and the community, the Company continued to improve the implementation of CSR programs so as to provide maximum results both for the environment, the community and the Company.
The Company’s concern for the environment is realized in numerous programs consistently executed in various project sites, particularly in the headquarters and branch offices. Various CSR programs that foster the creation of a harmonious living environment are carried out in the fields of poverty eradication, housing development and construction of sanitation facilities in rural areas, healthcare socialization and assistance, maintenance of cleanliness in the environment including beaches, and planting of trees. In addition, the Company had constructed and maintained houses of worship, and provided donations to rural communities and victims of natural disasters.
The Company views employees as a very valuable asset to support the sustainability of SSIA’s business. The Company therefore is committed to conducting the HR, Employment, Health and Safety Development Program in accordance with applicable laws and regulations
The Company’s contribution to society is embodied in the sustainability program that is part of the Company’s social care program, which is carried out regularly.
On the educational front, the Company facilitates various educational measures, both formal and non-formal, to provide benefits that will directly impact the surrounding communities as well as to the excelling children of its employees.
We are committed to providing the best services to the customers by maintaining excellent products and services quality to foster customers’ loyalty to the company. In practice, the Company through its hotels business units in 2016 received a number of awards related to exceptional level of service, as well as quality and delivery of food.
The Company is committed to always paying attention to and addressing complaints by providing customers with communication channels and managing their complaints. As part of the implementation its responsibility to the customers, the Company conducted various customer-related activities, as follows: