Our Social Responsibility programs are aimed to improve social, educational, and environmental conservation aspects and provide broad benefits, particularly to communities around the Company’s business units. The Company’s CSR activities are expected to provide a positive value for local communities’ quality of life improvement and become agents of social change by improving education and spiritual life, as well as being a pioneer that raises environmental concerns.
To achieve a harmonious relationship between the Company and the community, the Company continued to improve the implementation of CSR programs so as to provide maximum results both for the environment, the community and the Company.
The Company’s concern for the environment is realized in numerous programs consistently executed in various project sites, particularly in the headquarters and branch offices. Various CSR programs that foster the creation of a harmonious living environment are carried out in the fields of poverty eradication, housing development and construction of sanitation facilities in rural areas, healthcare socialization and assistance, maintenance of cleanliness in the environment including beaches, and planting of trees. In addition, the Company had constructed and maintained houses of worship, and provided donations to rural communities and victims of natural disasters.
In order to maintain spiritual relationship between mankind and the creator and good relationship among mankind, the Company’s hospitality business units in Bali, Meliá Bali Hotel and Banyan Tree Ungasan Resort, are both committed to implementing the Tri Hita Karana, which is a Balinese way of life that seeks to preserve the harmony between mankind and the creator, mankind and nature, and mankind with each other. In 2016, both hotels yet again received the Tri Hita Karana award.
The corporate social responsibility in the field of employment, occupational health & safety is an important factor that supports work productivity. The Company implements and applies all aspects of Occupational Health and Safety (K3) in accordance with applicable laws and regulations.
The Company sees its employees as an asset that supports its business sustainability and therefore occupational health and safety is the Company’s main priority.
To this end, the Company continues to maintain the health of employees by monitoring and initiating occupational health treatment by conducting periodic or special health examination, providing health information via the intranet, covering health treatment and medication costs through health insurance financing system, and creating healthy and comfortable work environments.
The Company’s contribution to society is embodied in the sustainability program that is part of the Company’s social care program, which is carried out regularly.
On the educational front, the Company facilitates various educational measures, both formal and non-formal, to provide benefits that will directly impact the surrounding communities as well as to the excelling children of its employees.
Activity in 2017
25 Jul 2017 – CEO Talk Program at Swiss German University in Jakarta
Sharing session on SSIA CEO’s experiences, Johannes Suriadjaja, topic includes organization cultures, leadership, change in management, organization structure, business expansion
24 October 2017 - Global Family Business Event: Raising the Next Generation of Entrepreneurs
At Baruch College, New York, USA Topic : The father-daughter (Johannes Suriadjaja and Christina Suriadjaja) perspective on family business.
27 October 2017 – “The Future of the Family Business”
Lunch time panel discussion with senior (Johannes Suriadjaja) and next gen members (Christina Suriadjaja) at Cornell University, New York, USA
We are committed to providing the best services to the customers by maintaining excellent products and services quality to foster customers’ loyalty to the company. In practice, the Company through its hotels business units in 2016 received a number of awards related to exceptional level of service, as well as quality and delivery of food.
The Company is committed to always paying attention to and addressing complaints by providing customers with communication channels and managing their complaints. As part of the implementation its responsibility to the customers, the Company conducted various customer-related activities, as follows: